Quality Management is divided into four main areas. The first area gives historical overview of the development of quality, important definitions and concepts, including distinctions between manufacturing and service industries. The second area presents four step assessment processes to help organization determine where it stands in quality. Furthermore, the third area explains structure in the form of three quality processes. The forth area covers process management, strategy, organization and its culture. Throughout all areas statistical concepts are included to supplement the managerial concepts. All lectures and exercises include real life tasks that require from students to face the realities that managers, engineers, operational personnel, users and others involved in the quality function are confronted with in their everyday duties.
Objective of the course: Provide the knowledge and information needed to understand quality management. Adopt approaches, methods, and procedures to design and implement quality management systems and audit and measure the quality level.
1. Explain the basic concept, terminology, and the relevant legislative framework in quality, quality control, and quality management system.
2. Show the ways of the organization and link the essential elements of the quality management system in the organization.
3. Design and categorize processes within the organization.
4. Analyse work process abilities and quality impact.
5. Create the quality management system documentation, checklist, and audit plan.